Politique de remboursement

Physical products
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tonightcodeagency@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tonightcodeagency@gmail.com.

 

Physical Products damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Digital Services & Custom Work
Due to the customized nature of our services, payments for work that has already been completed or performed are generally non-refundable. This includes website design and development, software development, mobile applications, marketing setup and configuration, graphic and logo design, and other custom digital services.

If a project is cancelled before completion, you may be eligible for a refund of any prepaid amount related to work that has not yet been performed. Any work already completed, time already spent on the project, and non-refundable expenses or third-party costs incurred on your behalf will be deducted from the refundable amount.
For personalized or custom-made products, including custom NFC cards and related designs, refunds may not be available once design, customization, programming, or production has begun.

We always aim to deliver work that meets the agreed project requirements and will work with you within the agreed scope and revision terms to address reasonable concerns before the project is considered complete.Please contact us if you have any questions or concerns regarding your specific project or order.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.

 

Digital Services Warranty
Digital services delivered by TonightCode include a 90-day warranty for bugs and technical issues caused by our work, unless otherwise stated in your project agreement. The warranty period begins on the date the project, feature, or applicable deliverable is completed and delivered or launched. During this 90-day period, we will correct, at no additional charge, reproducible bugs or technical issues that result directly from the work originally completed by TonightCode and prevent the delivered functionality from operating.

The warranty does not cover issues caused by changes or factors introduced after our work was completed, including:

• Changes made by the client, another developer, agency, contractor, or third party.
• Installation, removal, modification, or updates of third-party apps, plugins, themes, extensions, integrations, or software.
• Changes made by platforms or service providers such as Shopify, WordPress, Google, Meta, payment providers, APIs, hosting providers, or other external services.
• Server, hosting, domain, DNS, email, network, device, browser, operating-system, or infrastructure issues outside our control.
• Changes to content, settings, configurations, code, permissions, or credentials made after delivery.
• Problems caused by third-party services becoming unavailable, changing their functionality, pricing, requirements, APIs, or compatibility.
• New functionality, additional features, design changes, improvements, optimizations, or requests that were not included in the original agreed scope.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalized items, or business cards) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. We also cannot accept refunds on sale items, gift cards, NFC cards & business cards because it is a part of custom products, but they can be replaced if they don't meet the discussed requirements (unapproved design, materials, condition). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tonightcodeagency@gmail.com.